Frequently Asked Questions
We wanted to answer a few of the most common question are customers have - We hope you find this useful
We are certain you’ll love what we make. Because all of our items are handmade to order and therefore bespoke we are unable to accept returns or refunds. Please ensure you understand this before ordering.
If an item arrives damaged then please get in touch – we will get it sorted out for you. Customer service is of utmost importance to us as a small business.
Like everything our products love a bit of TLC
Some important things to bear in mind:
Frames do not like big temperature changes or moisture. So places like the window ledge (temperature and condensation issues), near a radiator, in a conservatory or orangery or bathroom are places to avoid. If you do put them here they are likely over time to become damaged with mouldings that can peel or warp. This is the same for all types of moulded frames so please bear this in mind when choosing where to place your gift. Also avoid tops of cabinets or wardrobes where opening and closing doors can wobble the frame causing it to fall.
You can gently wipe the frame with a dry clean cloth as needed but please keep fingers and nails away from the front as they can mark. A lint free cloth does a great job of gently wiping any dust off frame fronts.
We are not responsible for any damage caused to the frame after its delivery so please give your gift all the love.