Frequently Asked Questions

We wanted to answer a few of the most common question are customers have - We hope you find this useful

How long will it take for my order to arrive?
Many of our products are dispatched within 5-10 working days from order.

Some of our very intricate handmade items are longer than this and are 2-3 week or 3-4 weeks but this is detailed on the individual product page. Please note this are approx dispatch dates and can be affected by bad weather and busy periods.

When you check out you will see the product lead times of your items.
Please note this is WORKING DAYS TILL DISPATCH – delivery is on top and takes around 2 days. Please bear the number of weekends and bank holidays which are not classed as working days if your item is for a specific event. Please ensure you contact us with plenty of notice if your order is needed for a set date.

We also offer a “Jump the queue” option on a lot of products where we will create, package and dispatch your item within 24-48 hours. They are then sent on a 2-3 day postal service which is included in the price. This is ideal if you have a important event coming up and have left it a bit too late for our standard purchase option.

Please note that if you select items which are of mixed time scales – ie the 5-10 working days items AND a 3-4 week lead time item, the order will be sent as 1 parcel when the entire order is ready so 3-4 weeks. Unless you contact us to arrange a split delivery (small cost applies).

If you need an item for a specific date PLEASE PLEASE PLEASE contact us before you order so we can advise if we are able to meet your turnaround time.

In busy periods this may be longer.
Do you offer custom designs if i can't see something here I want?
Yes! Of course.

Just select the request a custom order and start the ball rolling with sending us details of your requirements. We love these sorts of projects!
Do you ship internationally or just the UK?
Yes we ship internationally!
If the website does not offer you your country in the list at checkout, or it does not seem to calculate correctly please just drop us a message.
We use Royal Mail for posting and tracking will be sent by email – they will track in the UK and then when it leaves their partner site used for the destination country will take over and you will be able to follow your order on their site (for parcels).
Do you sell through any third parties?
Yes! But only a few carefully selected partners.
We are very protective of our designs and copyrights so please do contact us if you feel our images or designs are being used without our consent.
What is the delivery cost?
This depends on the weight of the order.
Unframed prints are typically £2.95 in the UK
Frames are £4.95 but this increases for multiple items.
This is for standard delivery.

The option for “Jump the queue” includes priority design and handmaking, as well as a tracked delivery service in the UK. This is not available on every item.
Return & Refund Policy

We are certain you’ll love what we make. Because all of our items are handmade to order and therefore bespoke we are unable to accept returns or refunds. Please ensure you understand this before ordering.

If an item arrives damaged then please get in touch – we will get it sorted out for you. Customer service is of utmost importance to us as a small business.

Care of Products

Like everything our products love a bit of TLC

Some important things to bear in mind:

Frames do not like big temperature changes or moisture. So places like the window ledge (temperature and condensation issues), near a radiator, in a conservatory or orangery or bathroom are places to avoid. If you do put them here they are likely over time to become damaged with mouldings that can peel or warp. This is the same for all types of moulded frames so please bear this in mind when choosing where to place your gift. Also avoid tops of cabinets or wardrobes where opening and closing doors can wobble the frame causing it to fall.

You can gently wipe the frame with a dry clean cloth as needed but please keep fingers and nails away from the front as they can mark. A lint free cloth does a great job of gently wiping any dust off frame fronts.

We are not responsible for any damage caused to the frame after its delivery so please give your gift all the love.